🔒 Privacy Policy
Your privacy matters to us. Here's how we handle your data.
Last updated: August 15, 2026
At Zinzy, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website.
1. Information We Collect
Personal Information
When you create an account or place an order, we may collect:
- Name and email address
- Phone number
- Shipping and billing address
- Payment information (processed securely through our payment partners)
Automatically Collected Information
We automatically collect certain information when you visit our website, including:
- IP address and browser type
- Pages visited and time spent on the site
- Device and operating system information
- Referring URLs
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Provide customer support
- Send promotional emails (only if you have opted in)
- Improve our website and personalize your experience
- Prevent fraud and ensure security
- Comply with legal obligations
3. Payment Security
We use Razorpay, a PCI-DSS compliant payment gateway, to process all payments. We do not store your credit/debit card details on our servers. All payment information is encrypted and transmitted securely.
4. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your data with:
- Courier/Logistics partners — to fulfill and deliver your orders
- Payment processors — to process transactions
- Analytics tools — to understand website usage (data is anonymized)
- Legal authorities — when required by law
5. Cookies
We use cookies to improve your browsing experience. Cookies help us remember your cart, maintain your session, and understand how you interact with our website.
You can disable cookies in your browser settings, but this may affect certain features of our website.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and data at any time by contacting us.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of marketing communications at any time
- Lodge a complaint with the appropriate data protection authority
8. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We reserve the right to update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us or email us at support@zinzy.in.