🔄 Return, Exchange, Refund & Cancellation

Your satisfaction is our priority. Here's our policy in simple terms.

Last updated: August 15, 2026

1. Return Policy

We accept returns within 7 days of delivery. To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In the original packaging with all tags intact
Accompanied by the original invoice/receipt
Not a sale/discounted item (unless defective)

Non-returnable items: Innerwear, socks, and items marked as "Final Sale" cannot be returned for hygiene and quality reasons.

2. Exchange Policy

We offer free size exchanges within 7 days of delivery, subject to stock availability.

How to exchange?

1. Contact us at support@zinzy.in with your order number and the size you need.
2. Our team will verify eligibility and arrange a reverse pickup (if serviceable in your area).
3. Once we receive the returned item, we'll ship the new size within 3–5 business days.

3. Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5–7 business days to your original payment method.
For Cash on Delivery orders, refunds will be issued as store credit or bank transfer (NEFT/IMPS).
Original shipping charges are non-refundable unless the return is due to a defect or wrong item.

4. Damaged or Wrong Items

If you received a damaged, defective, or wrong item, please contact us within 48 hours of delivery with:

Your order number
Clear photos of the item and packaging

We will arrange an immediate replacement or full refund at no additional cost to you.

5. Cancellation Policy

Orders can be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled — you may initiate a return after delivery.

How to cancel?

Log in to your account → My Orders → Select the order → Click "Cancel Order".
Alternatively, contact us at +91 9999999999 or support@zinzy.in within 1 hour of placing the order.

Cancelled orders will be refunded to the original payment method within 5–7 business days.

6. How to Initiate a Return

Email us at support@zinzy.in with your order number and reason for return.
Our team will respond within 24–48 hours with further instructions.
Pack the item securely and hand it over to our courier partner.
Refund/exchange will be processed once the item is received and quality checked.

7. Contact Us

Have questions? We're here to help. Contact our support team and we'll resolve your concern as quickly as possible.